Privacy
Policy.

Who We Are

Lightning Locksmiths (ABN 99 127 409 581) operates the website lightninglocksmiths.com.au and provides locksmith services across Melbourne and the South Eastern Suburbs. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

When you use our website or services, we may collect:

• Contact details you provide (name, phone, email, address)
• Vehicle details when relevant (make, model, VIN, rego)
• Identification documents required to verify ownership before cutting keys or opening locks (as required by Victorian law)
• Website analytics data (IP address, browser type, pages viewed) via cookies and third-party services like Google Analytics

How We Use It

Information is used solely to provide the locksmith service you've requested, verify ownership where legally required, respond to enquiries, invoice correctly, and improve our website. We do not sell your information.

Cookies & Analytics

We use cookies to measure website traffic, understand which pages are useful, and occasionally serve relevant ads. You can disable cookies in your browser settings — some site features may not work as expected.

Third Parties

We share information only with services required to run the business — for example, payment processing, Google Analytics, and our digital marketing partner Digital Assembly. We do not sell or rent your data.

Your Rights

Under Australian Privacy Principles, you can request a copy of the personal information we hold about you, ask us to correct it, or request deletion (where we're not legally required to retain it, e.g. for job records or tax).

Contact

Privacy questions, data requests, or concerns — call 0415 309 509.